Vitality Incompetence

For many years I have had my Vitality cancelled for no reason and nobody at Discovery can explain why this happens. This year alone, I have had to contact them to reinstate my membership. And so, as with all the many times before, it has been reinstated but now I'm on Silver instead of the Diamond level I've been on for several years. Themba Dube does not have the courtesy to acknowledge my missives, he does not supply feedback at all, even if only to tell me to go 'pluck' myself. It is absolutely insane to imagine they treat their clients with such disrespect but so it is, I am bearing the full brunt of their impudence, through no fault of mine. Me, one of their millions of clients, who parts with thousands every months to pay for services.<br> SHAME ON YOU!