TM
Tracy M

1 reviews | Active since Mar 2009

08 Apr 2015, 11:48

Vitality *******ly cancels gym membership

On the 26th of March I cancelled my medical aid with Discovery to go over to my fiances medical aid. They informed me that the debit orders had already been loaded for April so my medical aid will only be cancelled as of the 30th of April. They sent me all the documentation to confirm this per email. <br> <br> This morning I went to gym only to find that there was a problem when swiping my card. I contacted Virgin Active to find out what the problem was and they informed me that Vitality cancelled my gym membership on the 26th of March! This is completely ******* as I still had to pay for my discovery health as well as vitality for the month of April and as per the documentation you sent me. I am still a valid member with valid benefits until the 30th of April! <br> <br> I want this sorted out ASAP - not 2-3 working days or at the end of the month when it will be too late! I have paid my vitality and all payments are up to date - as it has been for the past 9 years, now please do your job correctly as well! <br> <br> I want this sorted out before tomorrow morning when I will be going back to Virgin Active!!!!<br> <br>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply08 Apr 2015, 14:05
Official
Hello tracem,

Thank you for your post.

I have escalated this matter to our Vitality specialists and someone will contact you shortly to help resolve it.

Regards
Sipho Mathe
Discovery Vitality