Vitality: How hard or how easy? Call Centre,complete pain!; Walkin centre, usefulless

I am very frustrated with the overall service of Discovery Vitality. - I still can't sync the S-health and Discovery Vitality for points - Fitbit points for steps were decreased as of 02 April 2016 - I was promised a voucher for a Polar HR strap, if only I could get it - Call centre and walkin center are NOT useful at all Vitality clients are expected to be healthy and live healthy to gain points and get benefits. However, it seems like it is IMPOSSIBLE for some of us to gain points, especially if you don't own apple products. I mean, own an Apple phone, get a free watch. I bought a fitbit and was using MapmyFitness to log my work outs and steps. I used to be able to get 300 points for 12500+ steps or 300 points for 30min cycle maintaining 10km/h average speed on cycling. I could get more if I push for more like 600 points for 60min+ cycling etc. I was motivated to push for more. Now, I can only get 100 points for steps using Fitbit, MapMyFitness is taken off Vitality partners, I can't sync S-health. Now, I was promised a discount for a Polar HR strap but those discount vouchers never work. Called the call center many times, sent many emails, I even drove to Sandton walk in center. Today, I am very very very FRUSTRATED as come year end, I haven't reached Gold status, these reasons will all not count and they are not my doing. I used to be excited about Vitality and now I am very disappointed and Frustrated. Why make things complicated? Why enforce an online ONLY method of getting the discount for the HR strap? Why end partnerships with partners like MapMyFitness which worked? Why not get the Fitbit HR data recognised Now? Why incovinience your customers with things that don't work? For myself, why am I still with discovery? why do I allow myself these unnecessary stress?