Vitality Hotel Collection - ******* - provide the service YOU are selling and charging your members for

<p>To all those Vitality members who think the Hotel Collection is great!!!! Have you ever wondered why there is such a long list of Hotels but when you try and make a booking you don’t get what u looking for...its cause all the hotels don’t pick up on the kulula site.</p> <p>I emailed Vitality on the 16 January, enquiring why I can’t pick up any availability for the Arabella Herm**** hotel got an automated response to see we are looking into it. A week later 23/24 January, Thandeka called to say she tried to and its strange it doesn't pick up....and the back office was working on it and asked me which dates I would like to go away for and promised to call my back by the end of that week. I even told her any weekend in the year is fine...she just needs to let me know what is available. A new week started 30 January and I had to email Vitality again to ask what’s happening. They sent me an email to say those dates are now not available and I must supply them with new dates at the time of supplying these dates it was available. NO call NO explanation of what is happening. Then I emailed back to say how terrible the service is that I am getting and why no one cares enough to pick up the phone and call me as well as supplying them with alternate dates. The next date Sepho called from the call centre ...why I still don’t know ...cause he didn’t supply new with any new info...he promised to call me back the next day BUT as usual DID NOT. Again a new week has started 6 February and I emailed again asking what is happening with the alternate dates I have supp**** and if a manager could call me... again an automated reply to say we are working on your query.....ARE USE WAITING FOR THOSE DATES ALSO TO BE UNAVAILABLE before you contact me. Why do you people not have the courtesy to call me and why is it taking this long to make a reservation are we living in the stone ages.....stop lying to your members of the availability of hotels in your collection and get real. GIVE US WHAT WE ARE PAYING FOR!!!!! HOW MANY OTHER HOTELS ARE NOT PICKING UP ON THE KULULA WEBSITE????</p> <p> </p>