Vitality Horrific Service

During December 2020 I moved from my Discovery medical aid onto my husbands Discovery medical aid. it was a painful process or resubmitting the same forms repeadedly and being told over a number of weeks various information was required which had been submitted over and over.

The real problem however can in with vitality. I asked for my old profile to be moved to my new medical aid and was told it would be done. I was in fact told that my baby benefits (as I am pregnant) would be activated.

Now almost two months later my vitality is still not working. I was charged R1160 from virgin active as they see my vitality membership as cancelled. I am not receiving any baby benefits (double points for exercising), my discovery app will not allow me to track or monitor points etc.

Over the last 7 weeks I have called the call center repeatedly, I spoke to Nandi (she escalated the matter, and promised to phone me back, I still await her call) Samke (I followed up) Dylene (she promised to follow up) Dianne (escalated the matter and promised to phone me back, I still await her call) Akhona (escalated the matter and promised to phone me back, I still await her call) Sheldon Sirkissoon (promised to follow up with Nandi)

I then spoke to a manager - Salome (who promised to call me back as the line was bad and after me phoning the call center 3 times to try reach her again she ignored my calls)

I then spoke to a manager Romona Mumble (who promised she would sort things out and get back to me, she also said I could email her, I emailed and still await a reply or a call with an update, this was over a week ago, she said to wait at most a week).

I have emailed technical support over 30 times and each time am told the turn around time are a few days. I was eventually told by Lerato a manger would contact me. I followed up a couple times and no one has contacted me to date.

I lodged a formal complaint on the Discovery website and I am here not complaining on Hello Peter ... what on earth more I do at this point and how can so many staff not follow through and at the very least provide me with some form of update. Also why does it take two months for my vitality profile to be moved over?