Vitality Healthy Gear cash Back

<p>I had purchased a fitness device from Dischem in December 2016. According to the vitality healthy gear cashback, I was entitled to 25% cash back on the item. I submitted the query to discovery on the 16th of February 2017 with the proof of purchase and was advised that it would take 2 weeks to sort out and that I would have my cashback +/- R500. After numerous calls to them and and follow-ups, I have received nothing! I have been promised by every consultant that they would call me back to advise the status of the query, but no one has bothered. It has been 4 months now and still no feedback. I am really shocked at the poor customer service. How can a simple query take over 4 months to resolve.</p>