Vitality Health points not allocated

I have been dealing with various Discovery Departments since end November. Struggling to get a fault that was made on their side sorted out! I must have made over 50 calls. Finally after hours of struggling we started getting to a point. However now I am being dodged again. Can Jean Pierre Sooful please make sure he contact me and resond to my emails and allocated the due vitality health foods points? You are giving Discovery a very bad name!!! Your last email to me quoted the following reference number ***. My 2 subsequent email reference numbers: *** and ***