Vitality Health Check Points still not allocated

My complaint relates to the allocation of Vitality points in respect of a Vitality Check that my wife underwent on Friday, 29 January 2016.<br> <br> I submitted a website enquiry on Thursday, 04 February 2016 to which no response was forthcoming.<br> <br> On Tuesday, 09 February 2016 I contacted the Discovery Call Centre to follow up on the matter. I spoke to a consultant who advised that the matter will be referred to another department and it could take a further 3-5 working days to resolve. <br> <br> On 10 February 2016, I received a system-generated follow up email from Mr Barry Sundelson, Chief Operations Officer. I responded to the email on 11 February 2016 advising that the matter remained unresolved. <br> <br> It has been 3 weeks since the Vitality Check and the points have still not been allocated. One of the implications are that we are losing out on the Woolworths Healthy Food benefit as we are only receiving a 15% cash back as opposed to 25%. <br> <br> How long must we wait for Discovery to resolve our enquiry?