Vitality has no care for their customer and their company reputation!!!Disgusted by the poor service from Vitality

Vitality and Virgin active have messed up my life. I provided a debit date for Vitality to debit and they keep on not debiting my account, resulting in Virgin active deducting a higher amount than what we agreed on. I have spent a lot of airtime and data communicating with both companies and they keep telling me, they will investigate and get back to me and no one calls me back. This has highly affected me and my family, my home loan application was declined due to this. When I call Vitality I am told to create a new membership again. I do not understand why is it so difficult to honor the debit date we agreed on, why should I be so inconvenienced as a client? No one is going to reimburse me for the airtime that I have spent on calls holding on for hours and still not getting any assistance. I am disgusted by the customer experience and customer service I have received. My kids must not have a home because of a company that has no care for its clients. Today I have made 4 calls already to Vitality, I am told something different on each call and still not getting any assistance. Wow for a country that has laws that protect consumers, these companies are doing a great job respecting the consumer's rights... Vitality has overpromised yet they underdeliver, I am disappointed that such a huge company can treat its clients in this manner.