VITALITY HAS FAILED YET AGAIN

This is the 4th month in a row that I am unable to purchase a gym package using my Vitality Gym Benefit due to an error on the Discovery Vitality website. I keep reporting the problem and they keep apologising assuring me that the technical department are working on the problem! Well they are obviously not doing a good of it as the same issue occurs every single month andI am unable to attend gym sessions while \they work on the problem"yet I still have to pay the full amount every month.<br> they always say that they apologize for the inconvenience etc but in fact they don't actually care - I am just a little drop in their very large ocean and the people on the phone are trained on hoe to respond.<br> I am disgusted and utterly disappointed at Vitality. They lure you in and then can't deliver!!"""