Vitality gym visits are not showing

I just recently joined Discovery and am on vitality. Since I’m on vitality I decided to join virgin active cause then I save on the monthly premiums. I noticed that my gym points are not reflecting on my app. I queried this and was told it’s due to the fact that virgin active had some kind of cyber attack and the points are not coming through from the gym “but hey we can help, we will do your points manually for you. Just give us the dates and we will punch everything into the system”. I did and nothing is still showing. I understand virgin active due to the cyber attack but what is vitality’s excuse. You can’t punch dates into the system and run it??!. Before I called them I sent an email as well. Not sure what’s happening here!!!