MS
Mariet S

1 reviews | Active since Dec 2014

06 Apr 2017, 13:43

Vitality Gym booster

<p>On 17 February I logged a query about my gym booster. My Virgin Active monthly fee is R650. Discovery says it is R600 and therefore calculates my booster amount on R600. I have spoken to Virgin Active. They confirmed that only for new member at the Cape Gate club (where I am a member) the fee dropped to R600, but for me it is still R650. I requested a statement as proof of the R650, which I forwarded to Discovery. But after a month and a half, Discovery still works with the R600. It is now 6 April 2017, and except for: We are sorry, we are working on it, I had no luck with any feedback from their side. With proof from Virgin Active, proof from my accounts from where the Virgin Active debit order is taken, I really do not know what else to do.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply06 Apr 2017, 16:14
Official

Good Day Mariet,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team