1 reviews | Active since Dec 2014
Vitality Gym booster
<p>On 17 February I logged a query about my gym booster. My Virgin Active monthly fee is R650. Discovery says it is R600 and therefore calculates my booster amount on R600. I have spoken to Virgin Active. They confirmed that only for new member at the Cape Gate club (where I am a member) the fee dropped to R600, but for me it is still R650. I requested a statement as proof of the R650, which I forwarded to Discovery. But after a month and a half, Discovery still works with the R600. It is now 6 April 2017, and except for: We are sorry, we are working on it, I had no luck with any feedback from their side. With proof from Virgin Active, proof from my accounts from where the Virgin Active debit order is taken, I really do not know what else to do.</p>
Good Day Mariet,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Day Mariet,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
