MH
Maryke H

1 reviews | Active since Dec 2009

04 Oct 2016, 13:01

Vitality forces members to be dishonest

<p>I completed 2, 30 min, subsequent activities at the gym on 28 September 2016 no time lapse in -between. My average heart rate for the first was 114 amounting to 70% of my heart rate. The second was completed at 117 Ave heart rate. </p> <p>Discovery claims my average heart rate should be 114.1. Mathematically correct, but where do I find an activity app measuring in decimals!</p> <p>My deduction is that I need to be dishonest and not change my activity on the app, but just continue to exercise till an hour is finished. This way I will also circumvent the gyms requirements of not spending more than 20 minutes at one station.</p> <p>Telephonic conversations with the call centre could not clear up my problem.</p> <p> </p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Oct 2016, 14:05
Official

Dear Maryke

Thank you for your post.

We have referred this query to our Vitality Device Specialist team to investigate and contact you to resolve.

Regards,

Discovery Vitality

MH
Maryke H's update06 Oct 2016, 14:40
Reviewer Update

2 Days lapsed -still no communication from Vitality Device Specialist team. Wonder if I perhaps exposed a programming misstake on their side....I have sympathy - programming misstakes do happen - but bad customer communication is unforgivable.