1 reviews | Active since Mar 2009
Vitality fitness changes for 2016
Received an email from Vitality informing that they now only contribute 75% gym fee and members can then get 5% back per week for completing challenges. I called Vitality (***) and asked what these challenges would be. Was told that they can only tell me what is it today (150 pts per week). I checked by app today and it has already gone up to 200pts. from 150pts last week As I am pregnant and might not be able to be as active as I want to be going forward and after birth of baby i asked how the challenges are going to change per week. They cant tell me. Really??? Every computer system is build on business rules - these rules are set by the business and documented by the business analyst and developed by programmer. This means that Vitality does have these rules and can not rely on \but the system does it".<br> Please email me the information on the challenge expectations to allow me as a paying member to make an informed decision on whether to cancel my gym membership or not."""
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
