Vitality files lost, bad service.

I am a Discovery life and health broker with a prestige platinum firm, we hold a wellness day yearly for all our Discovery clients who take part in a series of fitness and blood tests which aid them in getting to Gold and Diamond status. <br> For 2 years in a Row Discovery nurses have lost files and not allocated points, last year we spent hundreds of man hours fighting with Vitality after they had lost 10 files. <br> This year one of my clients who pays exorbitant life policy premiums lost his Diamond status due to incompetence from Vitality's side who misplaced his file.<br> I have spent 3 weeks in talks with Mark Subramani, who has indirectly called me a ****, criticised everything I have said and tried to find loopholes in my statements instead of listening to the facts!<br> This kind of arrogant service is disgusting and very reactive. <br> I have gone as far as to offer Mark \vitality"a signed register proving the client was there"