Vitality - *****

This to highlight the shocking customer experience from Discovery Vitality. In September 2024 I took out a membership for my son with Virgin Active using the vitality benefit. After the first month I noticed that they had taken the full amount for the Virgin Active membership. I had then called both Vitality and Virgin Active and was push from pillar to post advising that it was Vitality had not activated the benefit. It is 5 months later and its still not sorted. Vitality sends me Virgin active and vise versa. I spoke to a team lead who affirmed my query and advised that she will call me back with next steps regarding a refund. That was 4 working days ago with no further communication. This has been an absolute nightmare with no regard for my time having to sit on calls as well as robbing me of a benefit - this is ***** . I am absolutely appalled and will continue to communicate on every platform until this is resolved - for ease of reference my ticket number is - ***