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Ntsako K

1 reviews | Active since Jul 2010

04 Aug 2015, 12:12

Vitality Enquiry

I had Discovery Medical aid since forever, My last discovery policy was with my previous company, I took the policy with Vitality to help me pay less on my Virgin Active membership, Which I payed R1000 in Nov 2014 to activate the Vitality with the gym. I was happy to know that for the next 12months I will be paying 135 for vitality and 129 for the gym, However my medical aid was terminated by my employer when my employment ended in March. I continued paying Vitality to this day. But for the past 2 month my gym premium has now gone to 700 which I cannot afford, I went to query with the gym and they said its because Vitality has sent them a note of cancelation on the 22 of June to say I no longer have vitality, But truth is, With new company I am still paying for vitality, In june when Vitality sent the gym a cancellation I was already a member. And at this stage I am very confused between vitality and the gym as to who should help me fix the miosunderstanding so I continue paying the premium that I signed for , which is the premium that I can afford, If it means I have to pay the 1000 again, I am willing to pay as I do not afford 700 MONTHLY for gym. I need someone from Vitality to

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Aug 2015, 12:59
Official
Hello xilavi,

Thank you for your comment and for bringing this matter to our attention.

We will contact you shortly to assist

Regards

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality