Vitality Empty Promises

If it was possible I would not even give the 1 star rating. Earlier this year I increased my life cover amount and premium so I can qualify for the Vitality and when I eventually wanted to enrol I got numerous calls and each of the people I spoke to has confirmed that my Vitality Active has been activated and I should wait 48hrs for the welcome email and to this day I have not received anything. Initially it was supposed to be 1st Feb then 1st March and then 1st April and to this day it has not been activated. This is really frustrating as I would like to benefit from my life cover and banking but I don't get any joy. In the past 3 months I've spoken to Mason, Zandile Booysen, Sinenhlanhla Hlongwa & Fezeka Makhawula who have all confirmed that my Vitality Premium has been linked to my life cover and that the Welcome email will follow but nothing ever "follows". I'm even thinking of just cancelling my Life Cover and switch banks because what good is it!!!