Vitality don't improve their communication

Discovery Vitality is not moving forward. My exercises are not reflecting on my Points wheel. I hope to submit my exercises almost every week. Discovery agents keep on promising that they will fix this problem but they don't move forward. I requested numerous times to speak to a consultant about this but they refused to call me back. I have a bigger expectation from Discovery than this. Discovery, you have millions of Rand of me, pull up your socks.