Vitality doesn't care!

I found out today that they will not activate my device booster because I did not follow the correct steps. I recently bought a fitness device with the device booster that (Discovery Vitality) in mind. 25% cash back when you purchase the device from their partner (Sportsmans warehouse). When you reach your weekly goals, you get additional money back for being active. So, I went and sourced my new fitness device from their partner (Sportsman’s Warehouse) and bought it for a full R3000 more than it costs on Takealot platform. I also swiped my Discovery Rewards card to link the purchase to my account. But I first deactivated my shoe booster as you can not have 2 boosters running at the same time. Then I bought the device and then activated the device booster. When I got home a few minutes later I activated my device booster. I called the call center and told them about my purchase, and they said I must just send them proof of purchase. So much for being a loyal supported and promoting the Vitality Rewards program by *****ing over your customers