vitality dishonesty

i had the same problem last year with no resolution !ive been trying to do a bkng since tuesday last week for suncity n i no the bkngs are available as i chked minutes b4 but when i tried bkng it gave me an error\oops something went wrong"i contacted kulula and the agent said its blocked i must contact vitality.i send an e mail and receive an automated ref no n im stil waiting for feedback.on saturday i contact vitality again n there arent any consultants to help so i speak to philile in discovery credit card as i want to pay with it.she asks me to send an e mail with details which i did n she assured me she will escalate the query on monday.i then receive a call from Vinor at the PE call ctre who received the query from philile.i again explained the situation n told her its a matter of urgency as i need to do other bkngs as well.she was meant to get back to me at the close of business yesterday n im still waiting for her call.we then phoned back 2day at 4:45 n spoke to kwena kgatla who didnt even know theres a call centre in PE!so he couldnt put me thru to vinor.we pay the whole year waitin 2 do year end bkngs n then get messed aroubd with a huge co. Like discovery!misleading"""