Vitality Department and Webiste Full of LIES

<p>Ive been with discovery since 2010. and the service im getting is the worst ever </p> <p>the website changes all time when you check something today you not going to see the same thing when you call discovery.</p> <p>while waiting to get through to a consultant you hear all calls are being recorded, but when you call in to the call centre you hear completely different stories.</p> <p>Bryan Suzami - Escalations Manager i spoke to as he confirmed. Cannot resolve a simple request .</p> <p>he says that everymonth you have to visit the gym 13 times in order to keep your discount.</p> <p>According to the website it says "Remember that gym visits are calculated on a rolling 12-month period and not a calendar year. Always make sure you have the required number of visits to keep your gym saving." </p> <p>no as per my calculation and confirmed on the phone i have been to the gym 37 times so far. Yet Bryan says i need to go another 13 times to the gym. so my question is WHY? </p> <p>Ive sent a email to Vitality Info. All i receive is a automated email, nobody rep**** back to my query.</p> <p>Tholang Madika the agent i spoke to on Tuesday. advised me that tuesday visit is not showing yet. so that one more visit needs to show. </p> <p>My question is my 36 visit are done for the cycle. so what needs to happen now for the cycle 2016 - 2017 you need to make 36 visits. within that 12 months. </p> <p>So my discount should still be the 75% but now im being told if i dont go another 13 times effective 01/07/2016 - im receiving 50% discount.</p> <p>THIS IS UNACCEPTABLE being told different stories im phoning discovery every day </p> <p>Sicelo Lodela is unproffessional on the phone he says i need to hold for him to calculate double visits. and it takes him 10 minutes to calculate. double visits doesnt even pick up only 1 visit counts per day.Which i know. </p> <p>Bryan Suzami escalations manager has a attitude and speaks over the customer. im disappointed with the service ive received this week from discovery, because usually when i call everything gets resolved. and emails get sent to rate this service. </p> <p>The agent and manager i spoke to today just made me doubt my service im getting. Reference for the call for today was ***. </p> <p>tuesday the 31/05/2016 - reference number is ***.</p> <p> </p> <p> </p>