VITALITY DEDUCTION WITH NO CONSENT

I called into your call center about 1 and a half years ago requesting for my Vitality portion to be cancelled and for me to no longer be billed for this. However every month on my pay slip I am debited R199.00 for a product that has no value to me and that was cancelled so long ago. One of your call center advisors confirmed with me over the phone that this will be cancelled and that I will no longer be debited for this. <br> I am sure you have all your calls recorded, as you should do so. I would like a FULL refund for all the months that I have been debited for a cover that should have been cancelled and was confirmed as cancelled according to your staff.<br> <br> The worst service I have ever experienced in my life! As this is not the first request I have made to be contacted regarding this. Calling your call center takes so long to be serviced that you pay more fees in airtime than getting anything done that you requested. <br> <br> <br>