Vitality debit reversal

I left Discovery medical aid in April and requested for my Vitaliy to continue via life policy. I received a phone call to confirm all is in order but I had to contact vitality to find out why I no longer have a profile. Turns out my Vitaliy was was continued ad confirmed and I had to reinstate it again. The agreement was that I get debited from 25/05 and my account was debited 24/04 instead. I want this reversed. I have requested this and have 4 reference numbers to prove it, its been 4 weeks. Please confirm today when this reversal will be made. Also since that phone call to reinstate, I no longer have a life policy profile but you have debited my account. I also earn no vitality points