Vitality Day Refund

We went to the Discovery Vitality Day on the 11th of April 2015. We received our invoices to claim back from Discovery which we did the following Monday. They did not pay all the invoices because of incomplete/incorrect invoices from the Dietician. Please note that this is the Discovery Dietician who should be informed of how Discovery wants invoices made out. This is not our error or responsibility to fix? Anybody with savvy should be able to see that the invoice was for me and my husband who is the main member? It says Dietician Vitality Day x2. No we have to sit and phone and wait and phone and wait for Discovery/Dietician to fix what ever is wrong so that we can get our money back as we should have a month ago already? This is unconsidered and unacceptable. I await to hear what you are going to do about this because the excuses and \help"have been heard by me numerous times the last month. <div><br></div><div><em>(Supplier name changed from Discovery Insure to Discovery Vitality &amp"