Vitality dashboard status is misleading

Call ref: ********** 222 Dec 8th on both app and website my vitality status said that I am gold and I had about 7631 something like that points left to achieve diamond status, I have been watching the count down on both app and website since the beginning of the year. After the wellness which was on the 8th of December, I waited for the points to be allocated, and I notice that then it said and still says 0 points to diamond, obviously wellness points have been allocated I thought. Now I am being told that no, you have another year to reach gold then another year for diamond!!! This is highly misleading, and the agent couldn't tell me what were my outstanding points on Friday the 8th and that I should provide a screen shot that proves that says 0 to diamond!! She says there was an issue with the app or website, why was that not communicated then? why didn't I receive an email that says, we apologies but there is an issue with the app and website vitality status !!!!

Besides being highly demotivated to achieve anything after this call, I feel ****** of my hard work as a marathon runner and mislead. Making me believe that I was a Gold member and I was heading to diamond as per status.

By the way I have the screen shot that says 0 points left to achieve diamond. ********** service