Vitality Customer Care Unsatisfactory

<p>I enquired about getting vitality through my mother, and was told Vitality would phone her to arrange everything at 10 in the morning and no calls were made. </p> <p> </p> <p>I then called back at 3, at my own expense to request the same phone call be made and still nothing was made. I was also quoted 2 different discount rates for Virgin Active using discovery which is unacceptable!</p> <p> </p> <p>How is anyone supposed to want to join Vitality if all they have is a call centre that takes 20 minutes to finally get through to a HUMAN ask a question and then they don't bother calling even when you want to confirm details to join and pay them money?</p>