VITALITY COMPLAINT

Im very disappointed at the way I have been treated by discovery vitality as a client, I opened up vitality and changed for it to debit on my employer together with my medical aid, my vitality was cancelled and they asked me to pay the amount of R400 to reinstate it, I paid the amount, they told me it was reinstated and they told me that I was still going to get my gym benefit. To my surprise it was not reinstated, I was then called by a guy named Danzel and he told me that I had to open a Discovery bank account in order to get my gym benefit back and I did that, I opened the account and they told me that it was reinstated. 2 days after I was called by Claudia Govender from sales and she said that my benefits were not reinstated therefore, she was going to assist me, I told her on the recorded line that I do not want a new Vitality but I want to reinstate then she reassured me that it was a reinstatement, only to find that she gave me a new product that I specifically told her I don't want. At the end of the moth I was charged a full R900 for the gym and I called Vitality to sort it out, I spoke to Ponsto and she tried to fix the problem, an hour after I was called by ATHI and he old me that he fixed my problem and reinstated the old vitality and he told me that he was going to call virgin active Cornubia to waive off the amount, Till today he has not called them, I called many times but I am taken from pillar to post, my problem is still no-t sorted out, I'm unable to use the gym and yet PAYING VITALITY TO GET THE BENEFIT. I have sent an email to Pontso but she responded by saying that she has a toothache therefor she cant call and assist me, so I cant be assisted because your agent has toothache, I feel that I am not taken serious as a client and gotten a very bad service from vitality, please sort my virgin active bill ASAP.