Vitality cheats! Discovery with yet another trick....

So my family vitality status has been diamond since 2016 and we meticulously check and ensure that we always keep our status this way due to us having a number of product with Discovery. Now, somehow our status has conveniently been reduced to gold status due us 'apparently' missing our diamond status in 2018 by 20 points. This is some BS!

To summarise; • In 2018 we had been on Diamond status for a number of years already, • I ensured that we maintained this as all our other products at Discovery depends on it for affordability, • The system reflected in Dec 2018 that we had maintained our diamond status by reaching more than 90000 points (maintaining gold), The system clearly stated that we reached diamond again and life went on. • In 2019 we were reflecting as diamond status as it carried over from 2018. In 2019 we maintained our status again and our status went from Diamond to Gold for some reason? I queried this, • After weeks and waiting to find out what the glitch is Discovery comes back and says we missed diamond status in 2018 by 20 points (89980). Now this is not correct, we definitely surpassed 90000 points in 2018 and it was reflected like that online! Why would a diamond status member who needs to ensure that his status remains diamond for affordability on other products miss the cut-off with only 20 points? Someone is cheating us here! • Either Discovery gave us the impression that we had reached diamond when we were 20 points short or somehow we have lost points, either or we should not be penalised for this! I would never have allowed us to miss our status in 2018 by 20 points! - Also, our documentation for cash back on the life policy integrator also reflected our status as diamond in 2019... Now, how can we be gold all of a sudden? • I have provided proof that we were on diamond status last year by providing a flight receipt from Kulula. We received 35% discount in June last year, proving again that we were on Diamond status as the year before and the year before that. Now, this has taken a massive effort to explain; We are clients of Discovery Health, Discovery invest, Discovery Life, Discovery Credit Card, Discovery Insure and Vitality! Somewhere somehow the system has messed up and we are paying for it now. I demand that our diamond status be reinstated as we have tracked it accordingly and your online platforms have indicated to us that out status is Diamond up until now. This will be the final straw for my wife and I with Discovery and we will move ALL our products we have with Discovery within this year should sanity not prevail. FIX OUR STATUS!