Vitality Cheats

I have had a terrible year with Vitality. To keep a good vitality status is almost impossible with the poor service offered.

To start with, they FORGOT to change my vitality from my father's to mine (first year of working). This was, however, quickly rectified when I talked to a broker (note: NOT their call center).

Then I app**** for a Discovery Card, to earn cash back they so readily market. This didn't work for a few months. Pin kept getting blocked and card just sometimes didn't work. Discovery told me to pay for a new one myself, and accused me of lying - saying I had blocked the card multiple times and even used it (when I clearly had not). No help at all. I don't even use it now, as it's just a waste of my time.

Then came the "HealthyFood" benefit. Took me months to get it working. Discovery site was useless and the call centre staff don't even know HOW it works. Eventually I called Woolworths, desperate. They managed to help me set up Discovery's product within 10 minutes.

Now to get started on claiming points. I got a dental check-up, which is clearly paid for by Discovery and is worth 1000 points - as stated in their documentation. They denied this and did not even reply to my emails. Actually, every time you send in a query, they just quote policy documentation at you - no chance you'll get someone giving you an actual explanation. Their rules for earning points changes whenever they see fit, and unless you read their massive volumes of documentation, you have no idea.

Being on Vitality has actually just been a massive stress in my life. Their staff treat you like an idiot and they just mess you around all the time. Unless you spend all your time on the phone to their call center, you can give up on getting your money's worth. I expect a lot more.