Vitality cheated me

<p>I had a procedure for which it was supposed to receive Vitality point. I received the points 3 months later when I had to complain about that. Discovery made it almost impossible to maintain the Diamond status because they decrease or cancelled the points compared to last year. However, the increase the monthly fee for being a Vitality member.</p> <p>When I joined other products of Discovery, I considered the fact that Diamond status (and benefits) is achievable. With the new rules, they reduced considerable this possibility.</p> <p>More than that, they "forgot" to allocate points which I deserve. I wonder why always is in the favour of the company and never in the favour of the member?</p> <p>Really disappointed.</p>