Vitality charching me twice, under Health and under Life

I have been a member of Discovery Vitality since 2003, myself and my wife have been belonging on different plans and medical aids, though under Discovery’s essential planner. Because her employer subsidies her Medical as opposed to me, we decided to have one single plan. Of which I moved to hers. However, prior to the move I told them that I want to keep my Vitality, and I want my family to move to my vitality plan. And they told me that it can’t be a stand-alone, I must link it to a Vitality Plan, and it is when they will move my whole family to it. I did that and moved it to my life cover, after I did that, they now change a story to tell me that my family can’t move as they also need to have a benefit under the life cover. As I speak I am being charged double for vitality, one under my wife’s profile of medical aid and one under my life cover profile. Worse is because my wife’s profile is less in status that is also a problem. And because they product are not inter-related you can’t speak to one person who can solve all your queries, you have to be sent to vitality, vitality consultant sent you to Life, Life sent you to Medical, medical tells you because this belong to your wife, she has to be the one calling. I am really exhausted to such an extent that even taking care of my vitality status have been a mammoth task as I prepare to go back to my previous insurances which did not have this points systems that are tiring. I have been a member of Discovery Vitality since 2003, myself and my wife have been belonging on different plans and medical aids, though under Discovery’s essential planner. Because her employer subsidies her Medical as opposed to me, we decided to have one single plan. Of which I moved to hers. However, prior to the move I told them that I want to keep my Vitality, and I want my family to move to my vitality plan. And they told me that it can’t be a stand-alone, I must link it to a Vitality Plan, and it is when they will move my whole family to it. I did that and moved it to my life cover, after I did that, they now change a story to tell me that my family can’t move as they also need to have a benefit under the life cover. As I speak I am being charged double for vitality, one under my wife’s profile of medical aid and one under my life cover profile. Worse is because my wife’s profile is less in status that is also a problem. And because they product are not inter-related you can’t speak to one person who can solve all your queries, you have to be sent to vitality, vitality consultant sent you to Life, Life sent you to Medical, medical tells you because this belong to your wife, she has to be the one calling. I am really exhausted to such an extent that even taking care of my vitality status have been a mammoth task as I prepare to go back to my previous insurances which did not have this points systems that are tiring. Will be left with only medical aid with them.