Vitality cancels gym membership in error

After downgrading my Virgin Active membership from a premier to club only membership - a membership of over 10 years - Vitality cancelled my membership in error. After numerous calls to Vitality call center of over 2 hours in holding to speak to operators, I still do not have an answer as to why the membership has been cancelled or how to rectify the situation. On two occasions I was promised after 40min + phone calls at my expense that I would receive a call back to investigate and inform me how to resolve the issue. I am still waiting. I phoned on 15/02/2016 and spoke to Petrus Tlhomepi ***. After no return phone call I was forced to phone again on 17/02/2016 and spoke to Lindo Nkala *** who again promised to phone me back.<br> At this point I have spent an unacceptable amount of time and money to try and get this mistake by Discovery Vitality resolved. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>