LP
Lesley P

1 reviews | Active since Mar 2009

14 Mar 2017, 07:50

Vitality - Cancelled New Mothers Gym Membership

<p>I am a new mother of an 8 month old baby, am now back working FULL time and have been trying my utomost to fit in the required gym visits with my Vitality gym membership. Somehow I have managed it up until now. ONE month (February) out of ELEVEN YEARS I did not make the required gym visit quota and now my vitality gym membership is being cancelled. I called Vitality to ask them to please give me a break. Juggling a 8 month old, a FULL TIME job and coping with being a new Mom doesnt always allow time for the gym. I have tried my utmost to always meet the gym visit requirements but I failed ONE month. ONE month out of ELEVEN YEARS and Vitality are as cold and ruthless about it. Just a flat out no. They will only reconsider the cancellation if there was a medical condition and I have a doctors letter. I mean really, is no-one in Discovery a new Mother who is trying to find the balance of baby, full time work and trying to stay fit and healthy. If Vitality does cancel my gym membership I wont be able to afford to going the gym, even with the discounts they offer. Babies are expensive and there is no extra money for things like gym memberships. So Vitality would rather cancel my ELEVEN YEAR gym membership, ensure that I am unhealthy and unfit because I cannot afford a gym membership and not even have one iota of compassion or understaning. I mean really ONE month out of ONE HUNDRED AND THIRTY TWO MONTHS and you cant cut a new Mom some slack. Discover Vitality should be ashamed! </p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply14 Mar 2017, 08:35
Official

Good Morning Lesley,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

LP
Lesley P's update14 Mar 2017, 09:28
Reviewer Update

I got a call from the Manager or the review team. The answer remains no. Happy to hide behind the terms and conditions when it suits. I am shocked at the sheer lack of compasion and understanding from Vitality. So when I am unfit and unhealthy and start to drain Discovery Health because I am unfit and unhealthy I will refer Discovery back to this very upsetting and distressing episode.

Thanks for making sure I become unfit Vitality. I was really trying my best to meet the quota. You should be proud of the fact that you have just distressed a new Mom out so much that you made her cry. Thank you for taking away my only available option to stay fit and healthy.