Vitality Cancellation Process is an Absolute Nightmare

Vitality Cancellation Process is an Absolute Nightmare

I am extremely disappointed with the way Vitality handles cancellations.

I have been trying to resolve a cancellation and incorrect debits since March, and it is now June. Despite multiple conversations and repeated assurances that no further amounts would be debited from my account, Vitality continues to take money from my bank account.

Each time I contact them, I am promised that the issue has been fixed and that no future debit orders will go through. Yet month after month, the same thing happens. It feels as though customers are simply told what they want to hear, while no actual action is taken behind the scenes.

If you are considering signing up for Vitality, be aware that joining may be easy, but cancelling appears to be a completely different story. Based on my experience, even after requesting cancellation and receiving confirmation that debits will stop, the money continues to come off your account.

No customer should have to spend over three months fighting to stop unauthorized debits. The lack of accountability, poor service, and failure to honour commitments is unacceptable.

I am still waiting for this matter to be properly resolved.