Vitality benefits not being provided they are depriving clients

It’s been over six months since I brought to vitality’s attention that thier healthy gear benefit which stipulates that sportswear is covered under the benefit is not in fact being adhered to in totalsports

Vitality have acknowledged this and to date nothing has been corrected

They go out into the media claiming they grew 600 million due to clients not redeeming benefits yet when you bring to thier attention that a benefit stipulated in writing in thier underwriting of the healthy gear benefit is not being given as it should it falls on deaf ears

The arrogance of discovery and thier ********* behavior is astonishing

We pay for the benefits and you dare say you grew because we clients did not redeem them yet when I clients raise the truth you ignore it

What hypocrisy discovery it’s disgraceful behavior