Vitality benefits for gym

I recently joined vitality after a virgin active consultant told me about their benefits for healthy lifestyle and cashbacks.

at first i was told that i should get any discovery product to qualify. i did but ended up getting a gold debit card charging R120 pm instead only to find out it was not liable for the virgin active benefits i required and was requested by the same consultant to cancel the product since it only worked on Life Cover and Life insurance...

after doing so , and after getting a life cover with included vitality benefits for R390 pm inclusive of R290 vitality and R100 (which the vitality consultant says is the lowest premium due to my age)...(26) i am yet again told that the product i have taken is wrong and that all benefits for vitality start at R380 per life cover ...after being debited mind you (in this current economic climate we're still taken advantage of our hard earned cash).

all i need is to get the vitality benefits i was promised before i joined their life cover,i cannot pay for nothing..