Vitality bad service

Good day My name is Daphney Maluleka I'd number *** I did my vitality health check at Clicks elspark on the 4th October at 09:58am. According to Vitality I am supposed to get my pick n pay voucher between 3and 7 working days,we'll I didn't receive it I personally feel that I have been given bad service because I'm told the voucher is not available they will request for it and I have to wait for another 7 to 10 working days why I still don't understand it's not fault that youe systems are not working or what so ever the problem may be I want my voucher I don't want stories why promise us that it takes 3-7 working days then when those days finish you mislead people I want my voucher I'm supposed to call cause I didn't get no communication no messages I have to use my own air time poor service indeed.