Vitality Baby - poor service !!!!!!

I have been trying to register for the vitality baby programme for nearly 3 weeks now as my baby is due the first week of March 2020 but keep getting an error that there is a problem with the service! How can it take so long to fix the error for such a huge company !!! And then ok too of that when I called the call center they said they don’t know how omg it’s going to take to fix . No turn Around time nothing !!! I even emailed them Before the call to the call center but they have still Not even bothered to respond! With the amount of money we pay to discovery for medical aid, this service is APPAULING if not pathetic to say the least ! Around time ano