Vitality Baby Benefits

I have app**** for the Vitality benefit in November 2015. I still have not received my Babies-R-Us discount benefit card.<br> <br> I have spoken to a supervisor in December 2015, after 15 working days has passed in which the card should have been delivered. This supervisor promised to phone me back on 04 January 2016. NO CALL RECEIVED!!!! I phoned them on 14 January 2016, Vitality promised to deliver my card within 5 working days. It is now 7 working days later, NO CARD RECEIVED!! Our Vitality status is currently on DIAMOND, which means we invest a lot of time in Discovery. This is the service we receive. I was informed this morning by Emangele from Vitality that the supervisors of the department only phone you back in 2 WORKING DAYS!!!! There is no one in the whole of Discovery that can phone me back immediately or even speak to me with regards to this. This is sad and disappointing, especially when you are pregnant and are very much looking forward to using your benefits, and preparing for baby!! And the first time in 6 years that we receive utterly disappointing service from Discovery.