Vitality Awards disappear before I can use the Gameplay. Wish I could award 0 stars for customer service

The Discovery Health App must be the most un-user-friendly App every created. Two Vitality Awards, which were achieved and showed on my app, were removed some 2 weeks after issue. I couldn't immediately play the gameboard because of an error message "could not retrieve information. try again later". The first time this happened was 1st week Jan 2026 - an award earned over Christmas week disappeared. I tried from 5th Jan to early Feb to sort it out with Discovery. Spent up to 30 minutes each time explaining the issue to the agents, twice to find out that I'd got through to the wrong dept then had to start again. NO ONE could help, the issue was escalated each time to the technical dept and a ref number issued. And there it stopped. Eventually I gave up, despite sending the agents screenshots of the App, and from my Fitness Tracker proving I'd achieved the award. It wasn't worth the hours of my time during a working day. Then I entered the 10 week challenge in Feb and made sure EVERY week that I achieved the required points. I was doing brilliantly until I discovered, in week 10, that my award for week 8 (week ending 6th March) had also disappeared. Please note that yet again, I was unable to access the awards to claim them for weeks due to the same error message on the Discovery App. I wasn't concerned, I figured I'd complete the 10 weeks then deal with it. It was enough for me to have the App tell me that I had these achieved these awards. Except now, Discovery tells me I've 'failed' the 10 week challenge as I didn't close the week 8 ring. I DID!! You rewarded me for it. Then YOU took the reward away 10 days later!!!!

For 10 weeks, the rings were completed with some 100 points above 900 to spare, and awards granted then without explanation simply removed. Why? And why have none of the agents I've spoken to, and sent numerous screen shots of my Huawei fitness tracker records and my Discovery Health App records got back to me, or fixed it?

Vinor Langford is the latest in a long line of agents to send the issue to the 'back office'. I was worn out by the effort to get the December reward sorted out, so let it go but this Challenge was a big achievement and it's OUTRAGEOUS that Discovery *****s my achievement from me.

All I want is my earned rewards RETURNED, and access to the award fixed.

This programme sucks; dealing with customer service has to be one of the most frustrating client experiences of any South African business and as for the Discovery Apps - they are abysmal.

Shame on you, Discovery Vitality.