Vitality \Awards"cost more than they are worth"""

I work hard to get awards from Vitality for health points but then don't get the vouchers<br> <br> First time I thought it was maybe my phone but it expired after I had tried to cash in. I realised it was not me when I upgraded my phone and the problem re-occurred<br> <br> 2nd time the call centre said it was an android issue to be resolved in the next update. He gave me the current voucher over the phone but refused to credit the one which he had already admitted was Discovery's fault. He said he didn't have the full history available, but why is that my problem!<br> <br> 3rd time my wife's didn't appear on the iphone and mine on the *updated* android version. I waited 20 minutes on Discovery call centre and eventually gave up, so another one expired and I'm still one down. I've spent more on phone calls than the awards are worth!!!