VITALITY ARE NOT AWARDING POINTS ACCURATELY!!

I am beyond aggravated! I did a workout of over 65 minutes yesterday and Vitality refuse to acknowledge both forms of my workout were one workout despite the data and times I sent them! I walked the indoor track for 51 minutes and then went straight onto the elliptical for 21 minutes, the times are reflected in the App they have asked me to use, namely the Apple work out app! I am trying to figure out now WHY you cannot receive the points for a workout you did when you did two different kinds of cardio exercises in succession!! Literally one after the other! How are members going to know if they are being rewarded accordingly when this happens! I have screen shots of the my work outs and Vitality are still saying it’s regarded as two separate workouts!!