Vitality and gym benefit problem

<p>I was on my wife's discovery until August 2016 until she was retrenched and was unable to pay the premium any further. I switched over to bankmed in October and unfortunately there was a delay and the bankmed was only activated 1st November 2016. I called Vitality in November to reactivate it on my name and asked them to link my gym benefit to it. The sales consultant assured me that it won't be a problem and that I wouldn't need to pay any additional funds. January 2017 I was debited R950 and when I called virgin active to query and request a refund they advised that the gym wasn't linked to vitality. I called Vitality numerous times in january and they keep telling me that they will listen to the recording and get back to me they also advised that I would need to repay the activation fee of R1700 which I'm not prepared to do. I've called them 6 times and they don't bother calling me back to sort out the problem. Very dissatisfied with their service. Considering cancelling the vitality membership and also joining another gym. </p>