Vitality agents need to LISTEN to customers

When the agent signs you up for a free trail but isnt honest about the start date. When they dont listen and mark the incorrect reward partners on your profile. When they cannot get your surname correct and it takes 58 minutes on the phone to correct this ... not a great start TBH. Now that I've corrected the reward partner its only relevant from the 1st of the month. Due to their mistake, I wont earn for the remainder of the month ?? Not great start.