Vitality Active Rewards - Rewards not available

I had a team and an individual reward that are due to expire 27 January 2016. I also should have two more rewards expiring a week later. That makes 4 rewards due to me. This weekend the app on my phone shows that I have no rewards due to me. I have been unable to go and treat myself to the smoothie I felt like. In addition, the app is unstable. Rewards seem to appear and disappear. I'll be standing at the counter at Kauai and order my smoothie, and suddenly it says have no rewards. It is very frustrating. <br> <br> Team Vitality - it is 24 January today, and we STILL don't have our 2016 license numbers. It is shocking and unacceptable. We must be the only running club that hasn't received licenses. I regret renewing my membership and will be going back to my previous running club in 2017. The service from Team Vitality has been appalling. They don't respond to emails. You're lucky if you get an answer within two weeks. It's sad because they charmed a lot of runners out there, and most of us are very disappointed in the offering. I will NOT be paying for a temporary license from 1 Feb because you guys can't be bothered to get your act together. You knew 1 January was coming. Poor planning!