Vitality Active rewards: Poor response

Since 23-11-15 I have been having ongoing problems getting issues resolved with Vitality regarding the new Vitality Active Rewards. I initially tried contacting the contact centre only to receive the automated response regarding high volumes. I then emailed and also logged a website query. I then called on 26-11, to enquire & was told it would take 2 working days to resolve. On the same day I received an email 'resolution' to my online query, which did not resolve the actual issue I had raised - I called back & voiced my frustration only to be told they will investigate & escalate. On Tues 01-12 i had ongoing issues logging my workouts on the app (\server unavailable") & when I eventually was able to"