1 reviews | Active since Jun 2012
Vitality Active Rewards is a *****
I am a loyal supporter of multiple Discovery Products.<br> <br> The new initiative that has been launched by Discovery namely Vitality Active Rewards is a *****.<br> <br> I have logged a complaint with Discovery (***) with regards to points not being allocated causing me to not reach my weekly goals and obtain my Kauai voucher. <br> <br> I was contacted by a call centre representative and she told me that I should only be awarded point for one activity per day. This has not been the case in the past when I was still receiving my rewards.<br> <br> The fact that I can not attend the weekly park run due to other commitments makes it impossible now for me to reach my weekly goal of 1200 point. I have to exercise 8 days a week (8x150=1200) to achieve this goal. Obviously this is impossible.<br> <br> Initially the system awarded additional points to enable discovery to allocate a higher goal to its clients only to make it impossible to reach this goal at a later stage.<br> <br> And surprise surprise this happens just be for the apple watch initiative is launched. Very calculated.<br> <br> I was very motivated by the initiative but not I only have a sour taste in may mouth.<br> <br> Very Disappointed
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
