MN
Matthew N

1 reviews | Active since Oct 2013

24 Jul 2017, 09:04

Vitality Active Rewards - Gym Booster - Still being charged 3 months after activation

<p>Hi, I would like to find out why I am still getting charged a virgin active club fee when I activated the club booster option 3 months ago and have been achieving my weekly goals every week. I called in a month ago and was assured that this issue would be resolved within a week and I would be credited the 3 months' fees that I have been charged. Subsequently, I have received zero response nor zero refunds. So now I have to continuously waste my time and money to call in and continue to receive such pathetic service. If I am being charged for something that I should not be, how is this different to theft??? If I was the one missing payments, would I still be covered or receive the benefits??? Of course not and therefore I would expect the same from Discovery's side as well. 3 months later and I am still being charged.......</p>

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