Vitality Active Rewards always down on Wednesdays, and no response on social media.

Good Morning,

I have had several related problems with Discovery Vitality lately. 1) For many months now, the Active Rewards section of the app, or even the entire app, has been unstable/inaccessible every Wednesday. It makes sense, because they issue rewards on Wednesdays, and rewards also expire. What does not make sense is that Discovery apparently has not made any attempts to rectify the issue. Every Wednesday people's rewards expire because they are unable to use them, and Discovery doesn't care. Last week I also became a victim of this. 2) I logged an issue on their website about my reward that I wasn't able to use. They rep****, asking for more specific detail. BUT - they rep**** from a no-reply address, so how they expected me to come back to them, only they know. Quite rediculous, really. 3) I eventually resorted to logging a second issue, referring my first issue, because that is apparently the only way to communicate with them. They came back to me, saying they will send me a reward. However, it has been a week now. I'm still waiting. No reward, no communication, and no way to contact them. I have tried contacting them on twitter, with no effect. This brings me to my last issue: 4) Discovery has a twitter account, but apparently no social media team/person. THEY DO NOT RESPOND ON TWITTER. They will respond to a few selected, easy to address tweets every day, to make their account appear active, but that's it. The rest of us are left begging, pleading, occasionally swearing, etc, with no effect whatsoever. You simple CANNOT contact discovery in any other way than through logging and issue, and then they make promises they don't keep.

I am sick and tired of begging for a reward I worked hard for. Maybe Hello Peter can get through to them...